FREQUENTLY ASKED QUESTIONS

We offer a range of shipping options that are calculated by weight - Royal Mail 1st Class, Royal Mail 2nd Class and Worldwide Standard Shipping. Please note that some orders may be sent tracked/signed.

If you would like to return or exchange an item please contact us within 14 days of delivery. Items must be returned within 30 days of delivery. Buyers are responsible for return shipping costs (unless faulty). If the item is not returned in its original condition, the buyer is responsible for any loss in value.  

 

Unfortunately we cannot offer refunds or exchanges on personalised/custom orders.

Do you take custom orders?


Yes, all our items are handcrafted so please just contact us to chat about your ideas.




Which postal service do you use?


All our orders are posted by Royal Mail. Our standard delivery is via Royal Mail 2nd class but we do offer 1st class as an upgrade - you can select this option at the checkout.




How long will my order take to arrive?


We aim to dispatch your item ASAP, usually within 1-3 days. Then delivery depends on the chosen delivery method. Please note that custom/personalised items will take longer to be dispatched - this will be discussed at time of ordering.




Do you accept wholesale orders?


Yes, we do accept wholesale orders on some of the handcrafted items in our shop. Please contact us to discuss quantities and discounts.




Do you ship to countries outside of the UK?


Yes, we offer worldwide shipping (signed and/or tracked) which is available during checkout. If you would like any further details about postage then just contact us.




I have a problem with my order, what can I do?


In the rare event that you have a problem with your order, please contact us via message or email as soon as possible. We will be happy to help.





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Based in Cardiff, Wales, UK.

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